Our Services

Experience the opportunity to lead a fulfilling life

New York’s Nursing Home Transition and Diversion Waiver, or NHTD Waiver, provides an alternative to nursing home care for seniors and adults who are physically disabled. This program encourages independence, dignity, safety, and integration into the community.

In New York State, Traumatic Brain Injury (TBI) is a serious public health concern affecting thousands of individuals each year. Whether it’s the result of a car accident or a fall, TBIs can have lasting effects on a person’s physical, cognitive, and emotional well-being. TBI can affect thinking, language, judgment, and behavior. No two injuries are the same, so measuring one person’s progress against another is difficult.

At VRD Group, our Service Coordinators do more than manage care—they become trusted advocates and partners in your journey. We collaborate closely with you, your loved ones, your care team, and community providers to ensure you’re connected to the right services, at the right time.

For individuals living with a Traumatic Brain Injury (TBI) or related condition, finding the right support can feel overwhelming. That’s why we take a deeply personal approach—listening to your concerns, understanding your needs, and building a plan that helps you live as independently and safely as possible.

From referrals to follow-ups, your VRD Service Coordinator is by your side—helping you access the care and resources that make daily life feel less stressful and more supported.

Your Needs Can Be Covered:

  • Links to doctors, specialists, day services, and transportation

  • Central point of contact to ensure that all services are integrated seamlessly and no gaps in your care plan

  • Meets with you in the comfort and convenience of your home

  • Provides additional referrals and references are needed

  • Providing steadfast support to help our participants achieve their goals, ensuring they can reside safely within their home

  • Flexible and responsive care solutions

Service Coordination That Puts You First

Who Qualifies

If you have Medicaid and need extra support, you may already be eligible.

What We Provide

Why choose VRD?

Because you deserve more than a system—
you deserve a team.

Medicaid Health Home Program

White-glove support for life’s most complicated moments.

At VRD Group, we provide more than care coordination—we deliver clarity, consistency, and peace of mind to those who need it most.

Our Medicaid Health Home Program is designed for Medicaid recipients facing multiple health, mental health, or life challenges. Whether you’re managing a chronic condition, navigating recovery, or feeling lost in a maze of paperwork and appointments—we’re here to take the burden off your shoulders.

This is where whole-person care begins.

Through our Health Home Program, you’re paired with a dedicated VRD care manager—your single point of contact to help you manage medical care, behavioral health, housing, transportation, and more. We build your care plan around your life, and we stay with you every step of the way.

If you are enrolled in Medicaid (children and adults) and have:

• Two or more chronic health conditions (like diabetes, asthma, heart disease)

• A serious mental illness

• HIV/AIDS

• Or have recently been discharged from:

• A hospital

• Mental health or substance use treatment

• A correctional facility

• A rehab center or nursing home

Everything we do is designed to make life easier, safer, and more manageable—while giving you or your loved one the dignity of choice and control.

Your personal VRD care manager can help you:

  • Schedule and prepare for doctor or therapy appointments

  • Manage medications and follow treatment plans

  • Get connected to housing, food, and transportation

  • Navigate Medicaid, renew benefits, or access additional programs

  • Coordinate care across multiple providers and specialists

  • Follow up after hospital visits or emergency care

  • Set meaningful goals—and get the support to reach them

We don’t just give you a list of numbers. We stay by your side, coordinate everything, and make sure it’s working for you.

At VRD, we deliver a white-glove experience for those navigating Medicaid, chronic health issues, or mental health challenges. Our care managers meet you where you are—at home, in your neighborhood, or over the phone—with culturally responsive, personalized support.

We partner with trusted providers and community organizations to ensure you get access to real, lasting solutions. With VRD, you’re never just a case number—you’re part of a care plan built around your life.

How to get started

Starting is simple—and we’ll walk you through everything.

Call us to speak with a dedicated care manager who will listen, ask the right questions, and determine if the Health Home Program is the right fit for you or your loved one.

From there, we’ll help gather any paperwork, confirm eligibility, and begin creating a care plan that puts your needs first.

Whether you’re brand new to Medicaid services or feeling stuck in the system, we’re here to help you move forward—confidently and with care.